Privacy Policy
At FieldBull, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform. Last updated: November 28, 2024.
1. Information We Collect
Personal Information — We may collect personal information that you voluntarily provide when using our services, including:
- Name, email address, and phone number
- Company name and business information
- Billing and payment information
- Service addresses and customer details
- Account credentials
- Automatically collected: device information (browser type, operating system)
- IP address and general location data
- GPS/location data for field technician tracking (with consent)
- Usage data and interaction patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
- Providing and maintaining our field service management platform
- Processing jobs, scheduling, and dispatching technicians
- Generating invoices and processing payments
- Route optimization and technician tracking
- Sending service updates and notifications
- Improving our services and user experience
- Customer support and communication
- Complying with legal obligations
3. Information Sharing
We may share your information with:
- Service Providers: third-party vendors who assist in operating our platform (payment processors, cloud hosting, mapping services)
- Business Partners: integration partners you choose to connect with
- Legal Requirements: when required by law or to protect our rights
- Business Transfers: in connection with mergers, acquisitions, or asset sales
- We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data in transit
- Encryption of sensitive data at rest
- Regular security audits and monitoring
- Access controls and authentication measures
- Secure data centers with physical security
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (right to be forgotten)
- Export your data in a portable format
- Opt-out of marketing communications
- Withdraw consent for data processing
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings or our cookie consent banner. Essential cookies required for platform functionality cannot be disabled.
With your analytics consent, we use Google Analytics and PostHog to understand how visitors use our site and product. PostHog session replays mask all input fields and any element marked private — we never record passwords or sensitive customer data. With your marketing consent, we use Facebook Pixel for ad measurement.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: FieldBull, email support@fieldbull.com.